CALL CENTRE SERVICES

Each customer situation has a solution - we've got it!
We take your calls and dial out. You get new customers and sell more to existing ones.

Customers with urgent matters want fast solutions and therefore they call in order to speak to a „real” person. While dealing with issues that are not so serious or time sensitive, customers prefer a more anonymous email or web-chat. 
Outbound communication might also use other channels beside phone - just like your customers like different communication tools, we can reach them through various ways.

In Contactic, we think of each customer. Business solutions are also result of needs - your business needs. We are focused on maximizing business and profits for our customers - our call centre works for you.
 
We have experience in a wide variety of business areas and we can meet the standards thanks to our partners that have outsourced their services to Kontaktikeskus. We have become who we are today not only because of the high demands we have met but also the complex services we have done for our clients.

 

It is obvious that qualitative sales is a foundation of good and long-term customer relationships. Outsource outbound telemarketing services to our call centre and increase your revenue with effective marketing strategies and skilled sales professionals.

We concentrate on meeting all the needs concerning sales. Outsourcing your sales helps you to augment existing customer relationships as well as find new ones; enlarge databases and sell more - through phone as well as e-mail.

  • Outbound telemarketing services

  • Direct marketing

  • Market research and survey

  • Online research

  • Mystery shopping

  • Debt collection services

  • Database and list marketing services

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We have extensive experience in providing inbound call centre outsourcing services in varied industries, such as insurance, infoline, order taking, helpdesk, secretary services etc.

Outsource inbound call centre solutions to Kontaktikeskus and benefit from professional solutions that help you attain your goals and stay ahead of competition.

 

  • Customer service

  • Infoline

  • Mail-order and online store customer service

  • Order taking services

  • Direct marketing services

  • Campaign support

  • Web-chat

  • Up-selling and cross-selling services

  • Back-office solutions

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THANK YOU FOR YOUR FEEDBACK, DEAR PARTNERS!

“It is always pleasant to turn to our project manager. He reacts quickly with answers and information by brainstorming with us and helping us find solutions. Kind and friendly person.”

Rautakesko AS

 

„Mums caurām dienām jāatbild uz tiem pašiem jautājumiem, to varētu pat darīt mašīna…“

„Mēs zaudējam svarīgus klientus, jo nevaram paspēt pieņemt visus pasūtījumus…“

 

SIA CONTACTIC

Raiņa 18

LV-5401 Daugavpils

  • Facebook - Grey Circle

Reģ nr: 40103948643 

Konta nr: LV04UNLA0050023776546